Patient Experience & Front Desk Specialist

Socket.dev; Mount Juliet (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

HSA + exclusive healthcare discounts

401(k) with company match

Company paid life insurance

Flexible time off

Job summary

Bookmark Medical is hiring for a full-time, clinic-based front desk administrator to create a smooth, supportive patient experience. You will greet patients, handle calls, schedule appointments, and assist with insurance verification while maintaining accurate EHR data.

Applicants should have healthcare or administrative experience, strong communication, and the ability to thrive in a fast-paced, team-oriented environment. EHR proficiency is preferred.

Qualifications

• Experience in healthcare, customer service, or administrative role.
• Strong communication and interpersonal skills.
• Comfort working in a fast paced, team-oriented environment.
• EHR proficiency (Athena or eCW preferred).
• A positive attitude and a commitment to patient centered service.

Responsibilities

• Greet patients and check them in with warmth and professionalism.
• Manage incoming calls, messages, and patient inquiries.
• Schedule appointments, referrals, follow ups, and co pays.
• Assist with insurance verification and prior authorizations.
• Support clear communication between patients and providers.
• Update and maintain accurate information in the EHR.
• Help keep the front desk organized, efficient, and patient ready.

Skills

Healthcare experience

Customer service

Administrative experience

Communication skills

EHR proficiency

Job description

Bookmark Medical is hiring for a full-time, clinic-based front desk administrator to create a smooth, supportive patient experience. You will greet patients, handle calls, schedule appointments, and assist with insurance verification while maintaining accurate EHR data.

Applicants should have healthcare or administrative experience, strong communication, and the ability to thrive in a fast-paced, team-oriented environment. EHR proficiency is preferred.