Patient Services Specialist - Compassionate Front Desk Lead

RHC Group Management LLC; Raynham (MA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

HSA funding

Job summary

Bookmark Medical is seeking a Patient Service Specialist to provide frontline support for patients in Raynham. You will greet patients, answer calls, schedule appointments, verify insurances, and maintain accurate EHR records to ensure smooth operations.

The role requires strong communication, a team-oriented attitude, and experience in healthcare or administrative settings. We value proactive, patient-centered service and collaboration with providers and staff.

Qualifications

• Experience in healthcare, customer service, or administrative roles.
• Strong communication and interpersonal skills.
• Comfort in a fast-paced, team-oriented environment.
• EHR proficiency: Athena or eCW preferred.

Responsibilities

• Greeting patients and checking them in with warmth and professionalism.
• Managing incoming calls, messages, and patient inquiries.
• Scheduling appointments, referrals, follow ups, and co pays.
• Assisting with insurance verification and prior authorizations.
• Supporting clear communication between patients and providers.
• Updating and maintaining accurate information in the EHR.
• Helping keep the front desk organized, efficient, and patient ready.

Skills

Healthcare experience

Customer service

Interpersonal skills

Team-oriented

Strong communication

Tools

Athena EHR

eCW EHR

Job description

Bookmark Medical is seeking a Patient Service Specialist to provide frontline support for patients in Raynham. You will greet patients, answer calls, schedule appointments, verify insurances, and maintain accurate EHR records to ensure smooth operations.

The role requires strong communication, a team-oriented attitude, and experience in healthcare or administrative settings. We value proactive, patient-centered service and collaboration with providers and staff.