Patient Experience Coordinator

Bookmark Medical; Methuen (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision

HSA benefits

401(k) match

Life insurance

PTO / Vacation exchange

Job summary

Bookmark Medical in Methuen, MA is seeking a Patient Service Specialist to welcome patients, manage check-in, calls, and inquiries, and support a smooth front desk operation. You will schedule appointments and referrals, assist with insurance verification and prior authorizations, and ensure clear communication between patients and providers.

Strong teamwork and a patient-centered mindset are essential. We value accuracy in the EHR and a positive attitude; benefits include health coverage, an

Qualifications

• Healthcare, customer service, or administrative experience required.
• Strong communication and interpersonal skills.
• Experience in a fast-paced, team-oriented environment; EHR proficiency (Athena or eCW preferred).

Responsibilities

• Greet patients and check them in with warmth and professionalism.
• Manage incoming calls, messages, and patient inquiries.
• Schedule appointments, referrals, follow ups, and co-pays.
• Assist with insurance verification and prior authorizations.
• Facilitate clear communication between patients and providers.
• Update and maintain accurate information in the EHR.
• Keep the front desk organized, efficient, and patient-ready.

Skills

Healthcare experience

Customer service

Administrative experience

Communication skills

Interpersonal skills

EHR proficiency

Tools

Athena EHR

eCW EHR

Job description

Bookmark Medical in Methuen, MA is seeking a Patient Service Specialist to welcome patients, manage check-in, calls, and inquiries, and support a smooth front desk operation. You will schedule appointments and referrals, assist with insurance verification and prior authorizations, and ensure clear communication between patients and providers.

Strong teamwork and a patient-centered mindset are essential. We value accuracy in the EHR and a positive attitude; benefits include health coverage, an