Patient Experience Coordinator: Front Desk & Scheduling

Lifestance-Health; Louisville (KY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Short & long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is hiring a Practice Coordinator in Louisville, KY to manage front desk operations, assist patients and clinicians, and maintain a welcoming and efficient clinic environment. The role emphasizes patient service, billing support, and coordination with care teams.

You will handle scheduling, telehealth assistance, insurance verification, and payment collection, while contributing to a positive LFST culture in a fast-growing patient-centered practice.

Qualifications

• High School diploma or equivalent required; associates/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or a similar role.
• Strong communication and teamwork skills; ability to multitask and work independently.

Responsibilities

• Manage front office daily activities for the practice location.
• Greet and check patients in/out; assist with scheduling and payments.
• Coordinate with clinicians and staff to ensure smooth patient flow and documented records.
• Assist patients with telehealth access and portal issues; handle urgent requests and triage as needed.
• Collect co-payments and verify insurance eligibility; support billing inquiries.

Skills

Multitasking

Communication

Teamwork

HIPAA compliance

Education

High School diploma

Associates/Bachelor's degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health is hiring a Practice Coordinator in Louisville, KY to manage front desk operations, assist patients and clinicians, and maintain a welcoming and efficient clinic environment. The role emphasizes patient service, billing support, and coordination with care teams.

You will handle scheduling, telehealth assistance, insurance verification, and payment collection, while contributing to a positive LFST culture in a fast-growing patient-centered practice.