Front Office Coordinator - Mental Health Clinic

LifeStance Health; Lexington (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Disability insurance

Life insurance

401k with match

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Lexington, KY is seeking a full-time Practice Coordinator to manage front office daily activities, ensuring outstanding patient service for in-person and telehealth visits. You will work with clinicians and staff to keep the practice running smoothly.

The role requires strong multitasking, communication, and computer skills, with benefits including medical, dental, vision, 401k with match, and paid time off. Starting pay is $20.25 per hour with quarterly bonus potential.

Qualifications

• High School or equivalent required; associates/bachelor’s degree preferred.
• 1+ years of healthcare operations or customer service experience preferred.
• Proficient with computer software including Microsoft Office and EMRs.

Responsibilities

• Foster positive work environment and support clinician engagement.
• Prepare patient schedules; ensure paperwork and demographics are accurate and up-to-date.
• Perform general office duties to keep the practice running smoothly and professionally.
• Communicate with clinicians and patients to support care and satisfaction.
• Greet patients and manage front desk check-in/out with courtesy.
• Assist patients with telehealth access and Patient Portal issues and triage as needed.
• Coordinate with clinicians to answer patient questions and review appointment schedules.
• Handle billing-related inquiries and collect co-payments at time of service.

Skills

Multitasking

Independent work

Communication

MS Office & EMRs

HIPAA

Education

High School or equivalent; associate/bachelor preferred

Tools

Microsoft Office

EMRs

Job description

LifeStance Health in Lexington, KY is seeking a full-time Practice Coordinator to manage front office daily activities, ensuring outstanding patient service for in-person and telehealth visits. You will work with clinicians and staff to keep the practice running smoothly.

The role requires strong multitasking, communication, and computer skills, with benefits including medical, dental, vision, 401k with match, and paid time off. Starting pay is $20.25 per hour with quarterly bonus potential.