Patient Experience Coordinator - Front Desk & Scheduling

Athletico Physical Therapy; Columbia (MD); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx, Dental and Vision (elig.

HSA, Healthcare FSA

Progyny Fertility Benefit

Company Paid Basic Life / AD&D

Disability insurance (short & long)

Job summary

Athletico Physical Therapy is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance while delivering an exceptional front-office experience. This role reports to the Clinic Manager and collaborates with PES, Billing, and Clinical Operations teams to support revenue cycle performance.

Responsibilities include scheduling, verifying insurance, educating patients on financial responsibilities, collecting payments, and using EMR systems to maintain data

Qualifications

• High School Diploma or GED.
• Excellent customer service skills.
• Proficient with MS Office, Outlook and Excel.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Experience with requesting and managing customer payments preferred.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint.
• Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance.
• Educate patients on financial responsibilities, payment options, and digital tools (e.g., patient portal) to improve transparency and engagement.
• Collect time‑of‑service payments and meet established collection targets to support revenue cycle performance.
• Manage clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards.
• Monitor and achieve key performance indicators (KPIs) for registration accuracy, insurance verification turnaround, and patient satisfaction.
• Collaborate with Patient Experience Specialists (PES), Billing, and Clinical Operations teams to resolve complex insurance or scheduling issues and elevate as needed.
• Utilize EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement initiatives.
• Coordinate communication of patient progress notes and plans of care to referral sources in a timely and accurate manner.
• Support clinic engagement by organizing patient milestone celebrations and community‑building activities in partnership with the clinical team.
• Participate in ongoing training and cross‑training programs to maintain proficiency in front‑office operations and contribute to team flexibility.
• Organizes activities (e.g., patient’s goal celebrations, holiday celebrations) in coordination with the clinical team.
• Provide Rehab Aide cross training on front office duties.

Skills

Customer service

Communication

Data entry

Attention to detail

Education

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling platforms

Microsoft Office

Job description

Athletico Physical Therapy is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance while delivering an exceptional front-office experience. This role reports to the Clinic Manager and collaborates with PES, Billing, and Clinical Operations teams to support revenue cycle performance.

Responsibilities include scheduling, verifying insurance, educating patients on financial responsibilities, collecting payments, and using EMR systems to maintain data