Patient Experience Coordinator — Front Desk & Scheduling

Vision Innovation Partners; Clarks Summit (Lackawanna County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation package

Excellent comprehensive benefits

401(K)

Eye care discounts

Continuing education allowances

Career growth and development

PTO and holidays off

Job summary

Vision Innovation Partners (VIP) is seeking a personable, energetic, professional Patient Care Associate to join our team. The role covers Front Desk responsibilities, greeting patients, check-in/out, scheduling, and other administrative tasks across Northeastern Eye Institute locations.

The ideal candidate is detail-oriented with strong customer service and communication skills; healthcare experience is preferred but we are willing to train the right candidate. Bilingual EN/ES is a plus.

Qualifications

• High School diploma or GED required.
• Detail-oriented with multitasking ability.
• Excellent customer service skills.
• Strong communication, oral and written.
• Healthcare experience preferred but trainable.

Responsibilities

• Greet patients at the front desk professionally.
• Answer questions or refer issues appropriately.
• Improve provider schedules and patient satisfaction through efficient scheduling.
• Notify providers of patient arrivals.
• Calm patients by addressing anxieties and questions.
• Update and retrieve patient records for accuracy.

Skills

Detail-oriented

Customer service

Multitasking

Communication

MS Office

EMR familiarity

Bilingual EN/ES

Education

HS diploma / GED

Tools

EMR software

Job description

Vision Innovation Partners (VIP) is seeking a personable, energetic, professional Patient Care Associate to join our team. The role covers Front Desk responsibilities, greeting patients, check-in/out, scheduling, and other administrative tasks across Northeastern Eye Institute locations.

The ideal candidate is detail-oriented with strong customer service and communication skills; healthcare experience is preferred but we are willing to train the right candidate. Bilingual EN/ES is a plus.