Patient Care Concierge - Front Desk & Scheduling

Vision Innovation Partners; Annapolis (MD); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Excellent comprehensive benefits

401(K)

Eye care discounts

Continuing education allowances

Career growth and development

PTO and holidays off

Job summary

Vision Innovation Partners is seeking a Patient Care Associate to join our team. The role focuses on front desk duties, greeting patients, check-in/check-out, scheduling, and other administrative tasks to ensure smooth operations at our practice.

As a kind, energetic professional, you will support patients with excellent service, manage records in EMR, coordinate with providers, and help maintain a positive experience.

Qualifications

• High School diploma or GED equivalent is required.
• Candidate must be KIND and Friendly to patients and staff.
• CAN DO ATTITUDE
• Detail-oriented and ability to multitask
• Exceptional customer service skills.
• Ability to perform in a fast-paced environment.
• Exceptional communication skills, both oral and written.
• Knowledge of MS Office.
• Knowledge of electronic medical records software is a plus.
• Experience in healthcare is preferred but not required. We are willing to train the right candidate.
• Bi-lingual English/Spanish a plus

Responsibilities

• Greeting patients professionally, both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
• Provide excellent customer service

Skills

Kind and friendly

Can-do attitude

Detail-oriented

Multitasking

Customer service

Communication skills

English/Spanish bilingual

Education

High School diploma or GED

Tools

MS Office

EMR software

Job description

Vision Innovation Partners is seeking a Patient Care Associate to join our team. The role focuses on front desk duties, greeting patients, check-in/check-out, scheduling, and other administrative tasks to ensure smooth operations at our practice.

As a kind, energetic professional, you will support patients with excellent service, manage records in EMR, coordinate with providers, and help maintain a positive experience.