Patient Care Associate

Vision Innovation Partners; McLean (VA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation package

Excellent comprehensive benefits

401(K)

Eye care discounts

Continuing education allowances

Career growth and development

PTO and holidays

Job summary

Vision Innovation Partners is seeking a personable Patient Care Associate to join our front desk team. The role involves greeting patients, handling check-in/check-out, scheduling, and other administrative tasks in a fast-paced healthcare setting.

Strong communication, multitasking, and customer service are essential. A high school diploma is required; bilingual English/Spanish is a plus. We offer competitive compensation, benefits, 401(k), and opportunities for growth.

Qualifications

• High school diploma or GED required.
• Detail-oriented with ability to multitask.
• Exceptional customer service skills.
• Excellent communication skills, written and spoken.
• Knowledge of MS Office; experience with EMR software helpful.
• Healthcare experience preferred but not required; training provided.

Responsibilities

• Greet patients professionally in person and on the phone.
• Check-in and check-out, scheduling, and other front desk tasks.
• Notify providers of patient arrivals.
• Maintain patient records and retrieve/update information.
• Assist with collecting patient charges and processing third-party claims.
• Maintain office inventory and supply levels.
• Provide excellent customer service.

Skills

Detail-oriented

multitask

Exceptional customer service

Communication skills

Bilingual English/Spanish

MS Office

EMR software

Healthcare industry knowledge

Education

High School diploma or GED

Tools

MS Office

Electronic medical records software

Job description

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS.

Patient Care Associate

We are currently seeking a personable, energetic, professional Patient Care Associate to join our outstanding team! The Patient Care Associate is responsible for the Front Desk and greeting the patients as they enter the practice, check-in, check-out, scheduling, and other administrative tasks.

Responsibilities

• Greeting patients professionally, both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
• Provide excellent customer service

Qualifications

• High School diploma or GED equivalent is required
• Detail-oriented and ability to multitask
• Exceptional customer service skills.
• Ability to perform in a fast-paced environment.
• Exceptional communication skills, both oral and written.
• Knowledge of MS Office.
• Knowledge of electronic medical records software is a plus.
• Experience in healthcare is preferred but not required. We are willing to train the right candidate.
• Bi-lingual English/Spanish a plus

What We Offer

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• PTO and holidays off

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.