Patient Care Associate

Icarespecialists; Scranton (Lackawanna County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(K)

Eye care discounts

PTO and holidays off

Continuing education allowances

Career growth and development

Job summary

Vision Innovation Partners in Scranton is seeking a personable, energetic Patient Care Associate to manage the Front Desk, greet patients, check-in/out, schedule, and handle administrative tasks within the clinic.

You will answer phones, verify eligibility and authorizations, maintain patient records, and assist with billing. Travel to other locations may be required as needed; bilingual English/Spanish is a plus for our diverse patient base.

Qualifications

• High School diploma or GED required.
• Detail-oriented and multitask.
• Exceptional customer service.
• Ability to perform in a fast-paced environment.
• Exceptional communication skills, both oral and written.
• Knowledge of MS Office.
• Knowledge of electronic medical records software is a plus.
• Experience in healthcare is preferred but not required. We are willing to train the right candidate.
• Bi-lingual English/Spanish a plus.

Responsibilities

• Greeting patients professionally, both in person and on the phone.
• Quickly answering or properly referring questions and issues.
• Optimizing provider schedules and patient satisfaction with efficient scheduling.
• Notifying providers of patient arrivals.
• Comforting patients by anticipating anxieties and effectively answering questions.
• Ensuring availability of treatment information by retrieving and updating patient records.
• Verifying financial records and collecting patient charges while filing and expediting third‑party claims.
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders.
• Provide excellent customer service.
• Assigned rotating duties within the clinic, which include greeting patients, managing check‑in and check‑out processes, answering phones and obtaining authorizations and eligibilities.
• Travel required to other locations, as needed.

Skills

Customer service

Multitasking

Excellent communication

MS Office

EMR software

Bilingual English/Spanish

Education

High School diploma or GED

Tools

MS Office

EMR software

Job description

Overview

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS.

We are currently seeking a personable, energetic, professional Patient Care Associate to join our outstanding team! The Patient Care Associate is responsible for the Front Desk and greeting the patients as they enter the practice, check‑in, check‑out, scheduling, and other administrative tasks.

Responsibilities

What You Will Do:

• Greeting patients professionally, both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third‑party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders

• Provide excellent customer service
• Assigned rotating duties within the clinic, which include greeting patients, managing check‑in and check‑out processes, answering phones and obtaining authorizations and

  eligibilities. Other duties may be assigned as needed.

• Travel required to other locations, as needed.

Qualifications

What you Will Bring:

• High School diploma or GED equivalent is required
• Detail-oriented and ability to multitask
• Exceptional customer service skills.
• Ability to perform in a fast‑paced environment.
• Exceptional communication skills, both oral and written.
• Knowledge of MS Office.
• Knowledge of electronic medical records software is a plus.
• Experience in healthcare is preferred but not required. We are willing to train the right candidate.
• Bi‑lingual English/Spanish a plus

What we offer:

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• PTO and holidays off

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.