Patient Care Associate

Icarespecialists; Clarks Summit (Lackawanna County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation package

Excellent comprehensive benefits

401(K)

Eye care discounts

Continuing education allowances

Career growth and development

PTO and holidays off

Job summary

Vision Innovation Partners is seeking a personable Patient Care Associate to join our team at the front desk. You will greet patients, check-in/out, schedule, and handle administrative tasks while ensuring a positive patient experience.

We value detail, teamwork, and effective communication. A high school diploma or GED is required; bilingual English/Spanish is a plus. Training available, with opportunities to grow within our Northeastern Eye Institute locations.

Qualifications

• High School diploma or GED required or equivalent.
• Detail-oriented with multitasking ability.
• Exceptional customer service and communication skills.
• Ability to operate in a fast-paced healthcare setting.
• MS Office proficiency; EMR experience a plus.
• Willingness to train; bilingual in English/Spanish a plus.

Responsibilities

• Greet patients and manage front desk activities with a professional demeanor.
• Schedule appointments, check-in/out, and maintain patient records.
• Verify and collect patient charges while filing third-party claims.
• Assist with maintaining office inventory and supplies.
• Support providers by notifying arrivals and streamlining scheduling.
• Provide excellent customer service and travel to other locations as needed.
• Communicate effectively with patients and team members.

Skills

Customer service

Multitasking

Communication skills

MS Office

Bilingual English/Spanish

Education

High School diploma or GED

Job description

Overview

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values - PATIENTS.

We are currently seeking a personable, energetic, professional Patient Care Associate to join our outstanding team! The Patient Care Associate is responsible for the Front Desk and greeting the patients as they enter the practice, check-in, check-out, scheduling, and other administrative tasks.

Responsibilities

What You Will Do:

• Greeting patients professionally, both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders

• Provide excellent customer service
• Traveling to other Northeastern Eye Institute locations

Qualifications

What You Will Bring:

• High School diploma or GED equivalent is required
• Detail-oriented and ability to multitask
• Exceptional customer service skills.
• Ability to perform in a fast-paced environment.
• Exceptional communication skills, both oral and written.
• Knowledge of MS Office.
• Knowledge of electronic medical records software is a plus.
• Experience in healthcare is preferred but not required. We are willing to train the right candidate.
• Bi-lingual English/Spanish a plus

What we offer:

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• PTO and holidays off

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.