Patient Care Associate

Vision Innovation Partners; Clarks Summit (Lackawanna County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation package

Excellent comprehensive benefits

401(K)

Eye care discounts

Continuing education allowances

Career growth and development

PTO and holidays off

Job summary

Vision Innovation Partners (VIP) is seeking a personable, energetic, professional Patient Care Associate to join our team. The role covers Front Desk responsibilities, greeting patients, check-in/out, scheduling, and other administrative tasks across Northeastern Eye Institute locations.

The ideal candidate is detail-oriented with strong customer service and communication skills; healthcare experience is preferred but we are willing to train the right candidate. Bilingual EN/ES is a plus.

Qualifications

• High School diploma or GED required.
• Detail-oriented with multitasking ability.
• Excellent customer service skills.
• Strong communication, oral and written.
• Healthcare experience preferred but trainable.

Responsibilities

• Greet patients at the front desk professionally.
• Answer questions or refer issues appropriately.
• Improve provider schedules and patient satisfaction through efficient scheduling.
• Notify providers of patient arrivals.
• Calm patients by addressing anxieties and questions.
• Update and retrieve patient records for accuracy.

Skills

Detail-oriented

Customer service

Multitasking

Communication

MS Office

EMR familiarity

Bilingual EN/ES

Education

HS diploma / GED

Tools

EMR software

Job description

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values - PATIENTS.

We are currently seeking a personable, energetic, professional Patient Care Associate to join our outstanding team! The Patient Care Associate is responsible for the Front Desk and greeting the patients as they enter the practice, check-in, check-out, scheduling, and other administrative tasks.

Responsibilities

• Greeting patients professionally, both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
• Provide excellent customer service
• Traveling to other Northeastern Eye Institute locations

Qualifications

• High School diploma or GED equivalent is required
• Detail-oriented and ability to multitask
• Exceptional customer service skills.
• Ability to perform in a fast-paced environment.
• Exceptional communication skills, both oral and written.
• Knowledge of MS Office.
• Knowledge of electronic medical records software is a plus.
• Experience in healthcare is preferred but not required. We are willing to train the right candidate.
• Bi-lingual English/Spanish a plus

What We Offer

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• PTO and holidays off

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.