Patient Care Associate

Vision Innovation Partners; Elkridge (MD); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Competitive compensation package

Excellent comprehensive benefits

401(K)

Significant eye care discounts

Continuing education allowances

Career growth and development

PTO and holidays off

Job summary

Vision Innovation Partners is seeking a personable Patient Care Associate to join our Maryland practice. You will manage the front desk, greet patients, check in/out, schedule appointments, and handle clerical tasks to ensure smooth operations.

The role emphasizes patient experience, accurate record-keeping, and coordination with providers. Strong communication, organizational skills, and basic MS Office/EMR familiarity help in a fast-paced environment.

Qualifications

• High School diploma or GED required.
• Healthcare experience preferred but not required; training provided.
• Bi-lingual English/Spanish a plus.
• Strong communication and customer-service skills.

Responsibilities

• Greeting patients professionally in person and on the phone.
• Checking in/out and scheduling appointments efficiently.
• Notifying providers of patient arrivals and coordinating care.
• Retrieving and updating patient records to ensure accuracy.
• Verifying charges and collecting payments; handling basic billing tasks.
• Maintaining office inventory and supporting equipment as needed.
• Delivering excellent customer service and a welcoming experience.

Skills

Customer service

Multitasking

Communication

MS Office

EMR knowledge

Healthcare experience

Bilingual English/Spanish

Education

High School diploma or GED

Tools

MS Office

Electronic Medical Records (EMR)

Job description

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS.

We are currently seeking a personable, energetic, professional Patient Care Associate to join our outstanding team! The Patient Care Associate is responsible for the Front Desk and greeting the patients as they enter the practice, check-in, check-out, scheduling, and other administrative tasks.

Responsibilities

What You Will Do

• Greeting patients professionally, both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient schedulingNotifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
• Provide excellent customer service

Qualifications

$18-20 hr based on experience

What You Will Bring

• High School diploma or GED equivalent is required
• Detail-oriented and ability to multitask
• Exceptional customer service skills.
• Ability to perform in a fast-paced environment.
• Exceptional communication skills, both oral and written.
• Knowledge of MS Office.
• Knowledge of electronic medical records software is a plus.
• Experience in healthcare is preferred but not required. We are willing to train the right candidate.
• Bi-lingual English/Spanish a plus

What We Offer

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• PTO and holidays off

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.