Patient Experience Specialist - Front Desk & Scheduling

American Vision Partners; Goodyear (AZ); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Eye care discounts

Child care assistance

Pet insurance

Continuing education funds

401(k)

Paid holidays

PTO

Sick Time

Growth opportunities

Job summary

American Vision Partners seeks a friendly Patient Service Specialist to be the first point of contact for patients. You’ll gather essential information, verify insurance, schedule appointments, and help ensure a smooth visit experience.

Ideal candidates will be detail-oriented, reliable, with strong communication skills and prior front desk or medical office experience. Join AVP to support quality eye care nationwide.

Qualifications

• High School Diploma or GED required.
• Detail oriented, reliable, and able to multi-task in a fast-paced, high-volume work environment.
• Excellent verbal and written communication skills.
• Medical Front Desk experience preferred.
• Flexible schedule.
• Dedicated to creating a quality patient experience.

Responsibilities

• Greeting patients and visitors warmly in person or by telephone.
• Checking patients in and out.
• Scheduling clinic and surgical appointments, including pre-operative and post-operative visits.
• Reviewing all paperwork with patients; consents for procedures.
• Verifying insurance and collecting payments.
• Maintaining patient medical records.

Skills

Detail oriented

Multitasking

Verbal communication

Written communication

Customer service

Front desk experience

Education

High School Diploma or GED

Job description

American Vision Partners seeks a friendly Patient Service Specialist to be the first point of contact for patients. You’ll gather essential information, verify insurance, schedule appointments, and help ensure a smooth visit experience.

Ideal candidates will be detail-oriented, reliable, with strong communication skills and prior front desk or medical office experience. Join AVP to support quality eye care nationwide.