Patient Experience Coordinator & Scheduling Specialist

South Shore Health System; Braintree (MA); Hybrid; USD 42,000 - 56,000; Full time

Job summary

South Shore Health System in Massachusetts seeks a front desk patient access representative to greet patients, register new arrivals, schedule appointments and handle billing documentation with privacy and compassion. The role emphasizes accurate data entry, use of Epic for scheduling, and collaboration with care teams to ensure smooth patient flow.

Strong communication and problem solving are essential in a fast-paced hospital front desk.

Qualifications

• Strong customer service skills in person and by telephone.
• Prior Epic experience for scheduling and registration preferred.
• Experience with patient registration and scheduling processes.

Responsibilities

• Greets patients and directs to appropriate services.
• Completes pre-registration and registration with patient privacy in mind.
• Schedules appointments and links cases between Epic and other systems.
• Collects co-payment and maintains accurate ledgers.
• Manages daily assignments and long-term projects.
• Uses technology to support front desk processes and adapt to changes.
• Enhances patient experience in every interaction.
• Maintains department workflow and completes reports as needed.
• Handles daily office functions and multi-tasking under pressure.
• Reviews discharge lists and supports transition of care.

Skills

Customer service

Phone etiquette

Professional communication

Data entry accuracy

HIPAA knowledge

Education

High School Diploma

Tools

Epic scheduling

Raintree system

Retrievex

MS Office

Job description

South Shore Health System in Massachusetts seeks a front desk patient access representative to greet patients, register new arrivals, schedule appointments and handle billing documentation with privacy and compassion. The role emphasizes accurate data entry, use of Epic for scheduling, and collaboration with care teams to ensure smooth patient flow.

Strong communication and problem solving are essential in a fast-paced hospital front desk.