Patient Experience Coordinator: Front Desk & Scheduling

Paycom; Austin (TX); On-site; USD 34,000 - 46,000; Full time

Job summary

Paycom is seeking a front desk professional to greet patients, verify demographics and insurance, and assist with billing duties for Urology Austin. The role involves patient check-in, insurance entry, and daily cash handling, with emphasis on accuracy and customer service.

Responsibilities include scanning documents into the EMR, coordinating with the billing office, and scheduling follow-up appointments while maintaining a clean, organized front desk and waiting area.

Qualifications

• High school diploma or GED required.
• Associates or Bachelor's Degree preferred.
• Two-three years of medical office experience.
• Experience in a fast-paced, high patient volume doctor's office.

Responsibilities

• Greet patients as the first point of contact and check-in for Urology Austin.
• Verify demographic and insurance information; obtain accurate, up-to-date details.
• Assist with insurance verification and patient insurance entry; collect patient portions (co-pays, deductibles).
• Balance cash drawer; end-of-day reconciliation and secure storage of receipts.
• Assist with preparing and scanning medical documents into the EMR; ensure orders/referrals are provided.
• Schedule future appointments and prep non-clinical items for next day; maintain waiting area.
• Provide professional, courteous communication with patients and staff; support care team as needed.

Skills

Self-starter

Effective communication

Multitasking

Analytical thinking

Phone system

Clear communication

Organizational skills

Interpersonal skills

Professional demeanor

Computer skills

Teamwork

Education

High school diploma or GED

Associates or Bachelor's Degree

Tools

Desktop scanner

Job description

Paycom is seeking a front desk professional to greet patients, verify demographics and insurance, and assist with billing duties for Urology Austin. The role involves patient check-in, insurance entry, and daily cash handling, with emphasis on accuracy and customer service.

Responsibilities include scanning documents into the EMR, coordinating with the billing office, and scheduling follow-up appointments while maintaining a clean, organized front desk and waiting area.