Medical Front Desk Specialist: Patient Care & Scheduling

Urology San Antonio; New Braunfels (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Urology San Antonio is seeking an experienced Medical Front Office Assistant to join our fast-paced urology practice. The role involves front desk check-in/out, greeting patients, and accurate data collection for demographics, insurance, and payments.

You will be the first point of contact, delivering courteous, professional service while supporting scheduling and information documentation. Previous medical office experience and EMR familiarity are preferred.

Qualifications

• Excellent patient service and communication abilities.
• Attention to detail and accuracy in documentation.
• Creative problem solving and adaptability.
• Ability to empathize with patients in need of care.
• Positive attitude and professionalism.

Responsibilities

• Answer and direct phone calls.
• Assist in scheduling patient appointments.
• Greet patients on arrival.
• Collect and verify patient demographics, insurance, and other information.
• Collect co-pays and balances on patient accounts.
• Maintain professionalism while delivering patient service.
• Document patient requests and information accurately.
• Demonstrate keen attention to detail and problem-solving.
• Communicate effectively with patients and staff.

Skills

Communication skills

Empathy

Customer service

Problem solving

Education

High school diploma or GED

Tools

EMR system

Job description

Urology San Antonio is seeking an experienced Medical Front Office Assistant to join our fast-paced urology practice. The role involves front desk check-in/out, greeting patients, and accurate data collection for demographics, insurance, and payments.

You will be the first point of contact, delivering courteous, professional service while supporting scheduling and information documentation. Previous medical office experience and EMR familiarity are preferred.