Patient Services Lead: Front Desk Operations

Paycom; Round Rock (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Paycom in Round Rock, TX seeks a Patient Service Representative Lead to coordinate front desk workflows, oversee SOP adherence, and support onboarding for PSRs. This non-supervisory peer-lead role participates in check-in/check-out and ensures accurate insurance entry, payments, and scanning.

You bring at least two years as a PSR, solid knowledge of Urology Austin protocols and EHR, and strong communication, organization, and problem-solving skills; proficiency with Outlook, Word, Excel is

Qualifications

• Minimum two years of experience as a PSR, with strong performance and reliability.
• Understanding of Urology Austin front office protocols and EHR systems.
• Proficient in insurance verification, payment collection, and documentation practices.
• Excellent verbal and written communication skills.
• Strong organizational and problem-solving abilities.
• Proficient in Microsoft Outlook, Word, and Excel.

Responsibilities

• Provide peer leadership and real-time workflow support to front desk team during clinic hours.
• Coordinate daily task distribution (check-in, scanning, phones, prep) and adjust as needed based on staffing and patient flow.
• Ensure front desk SOPs and protocols are followed, especially for appointment preparation, patient collections, and scanning accuracy.
• Assist with the implementation of new SOPs.
• Maintain a shared daily checklist or task tracker for team coverage, escalation items, and prep responsibilities.
• Monitor next-day appointment readiness and ensure prep is completed by end-of-day.
• Serve as the first point of contact for front desk workflow questions and process clarification.
• Identify gaps or inconsistencies in workflow and partner with Site Manager to implement corrections or peer refreshers.
• Perform quality spot checks on tasks like payment entry, document scanning, and demographic accuracy and report trends to leadership.
• Participate in patient-facing tasks including check-in, check-out, and phone coverage as needed to support clinic flow.
• Maintain and update reference materials and front-desk tools (training guides, cheat sheets, coverage calendars).
• Assist with onboarding and peer training of new hires, focusing on standards and real-time reinforcement of expectations.
• Coordinate PTO coverage and support seamless transitions during staff absences using shared resources.
• Escalate system, process, or personnel concerns to the Site Manager when appropriate, offering context and potential resolutions.
• Maintain batch reconciliations for Round Rock.

Skills

PSR experience

Front desk coordination

Verbal communication

Written communication

Organizational skills

Problem solving

Outlook proficiency

Word proficiency

Excel proficiency

EHR systems

Tools

EHR systems

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Paycom in Round Rock, TX seeks a Patient Service Representative Lead to coordinate front desk workflows, oversee SOP adherence, and support onboarding for PSRs. This non-supervisory peer-lead role participates in check-in/check-out and ensures accurate insurance entry, payments, and scanning.

You bring at least two years as a PSR, solid knowledge of Urology Austin protocols and EHR, and strong communication, organization, and problem-solving skills; proficiency with Outlook, Word, Excel is