Patient Experience Coordinator - Front Desk & Scheduling

Rush Copley Medical Center; Aurora (IL); On-site; USD 29,000 - 39,000; Full time

Job summary

Rush Copley Medical Center is seeking a Patient Service Representative to warmly greet patients, check them in and out, and coordinate appointments. You will handle calls, relay messages, and respond to general requests to ensure a smooth patient experience.

The role requires high school completion (some college preferred) and comfort with practice management and Microsoft Office programs. Bilingual abilities a plus.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Experience with medical office software is a plus.
• Proficiency in Word and Excel is expected.

Responsibilities

• Greet, check in/out patients and manage appointments.
• Answer incoming calls and respond to requests.
• Document conversations and schedule tasks.

Skills

Customer service

Multitasking

Communication

Spanish (bonus)

Education

High school diploma or equivalent

Some college preferred

Tools

Practice management software

Medical billing software

Microsoft Word

Microsoft Excel

Job description

Rush Copley Medical Center is seeking a Patient Service Representative to warmly greet patients, check them in and out, and coordinate appointments. You will handle calls, relay messages, and respond to general requests to ensure a smooth patient experience.

The role requires high school completion (some college preferred) and comfort with practice management and Microsoft Office programs. Bilingual abilities a plus.