Patient Experience Concierge & Front Desk Coordinator

Oklahoma State University Center for Health Sciences; Tulsa (OK); On-site; USD 22,000 - 25,000; Full time

Job summary

OSU-Center for Health Sciences is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors. You will perform a variety of administrative duties related to patient care, including greeting, scheduling, information collection, and insurance verification, while ensuring an optimal patient experience.

The role requires basic high school education, at least six months of medical office experience, and strong communication skills.

Qualifications

• High School/GED required.
• Six months related experience in a medical office or equivalent.
• Strong interpersonal and communication skills.

Responsibilities

• Schedule and greet patients and visitors.
• Answer questions and collect and enter patient information.
• Explain processes and forms to patients and obtain necessary signatures.
• Verify insurance information and process payments.
• Educate patients on benefits, programs, and community services available.

Skills

Interpersonal skills

Telephone etiquette / messaging

Medical terminology understanding

Education

High School Diploma or GED

Tools

EPIC EMR

Job description

OSU-Center for Health Sciences is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors. You will perform a variety of administrative duties related to patient care, including greeting, scheduling, information collection, and insurance verification, while ensuring an optimal patient experience.

The role requires basic high school education, at least six months of medical office experience, and strong communication skills.