Patient Experience & Registration Specialist

Rush Memorial Hospital; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Rush Memorial Hospital is seeking a Customer Service Representative to start the patient experience by guiding registration, collecting demographics, and securing signatures. The CSR will manage calls, schedule appointments, and direct patients to the right departments with courtesy and accuracy.

This role requires attention to detail, excellent communication, the ability to handle stressful situations, and professionalism in all interactions.

Qualifications

• Must be able to prioritize tasks, communicate clearly, and remain professional under pressure.
• Strong interpersonal skills and attention to detail in a fast-paced setting.
• High school diploma or enrollment in a relevant program is required.

Responsibilities

• Facilitates patient registration including gathering demographic information and documents.
• Answers phone calls, schedules appointments, and directs patients to appropriate departments.
• Maintains patient confidentiality and handles information accurately.
• Updates insurance and demographic information in the hospital system.
• Assists in orienting patients and supports department efficiency.

Skills

Prioritization skills

Communication skills

Ability to work under pressure

Education

High school diploma

Tools

Computer systems

Typing

Public relations

Office software

Job description

Rush Memorial Hospital is seeking a Customer Service Representative to start the patient experience by guiding registration, collecting demographics, and securing signatures. The CSR will manage calls, schedule appointments, and direct patients to the right departments with courtesy and accuracy.

This role requires attention to detail, excellent communication, the ability to handle stressful situations, and professionalism in all interactions.