Patient Service Representative/RMG

Rush Copley Medical Center; Aurora (IL); On-site; USD 29,000 - 39,000; Full time

Job summary

Rush Copley Medical Center is seeking a Patient Service Representative to warmly greet patients, check them in and out, and coordinate appointments. You will handle calls, relay messages, and respond to general requests to ensure a smooth patient experience.

The role requires high school completion (some college preferred) and comfort with practice management and Microsoft Office programs. Bilingual abilities a plus.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Experience with medical office software is a plus.
• Proficiency in Word and Excel is expected.

Responsibilities

• Greet, check in/out patients and manage appointments.
• Answer incoming calls and respond to requests.
• Document conversations and schedule tasks.

Skills

Customer service

Multitasking

Communication

Spanish (bonus)

Education

High school diploma or equivalent

Some college preferred

Tools

Practice management software

Medical billing software

Microsoft Word

Microsoft Excel

Job description

, First shift with one evening per week and rotating Saturdays , M-W 8-5, Rotating Saturdays

$21.22-$28.30 Hourly

On Call Required: No

Position Summary

Practice patient service rep. proactively ensures an exceptional experience for patients when greeting, checking in, and checking out during their appointment; answers incoming phone calls, responds to general patient requests, takes telephone messages and schedules patient appointments.

Position Requirements

• Education and Previous Experience
• High school diploma or equivalent required. Some college preferred.
• Hardware/Software Experience
• Practice management/medical billing computer programs.
• Microsoft Office Suite (specifically Word and Excel)
• Other Characteristics
• Excellent organizational skills
• Detailed oriented
• Ability to set priorities, document conversations and specific actions taken and develop applicable policies and procedures (e.g., regarding collections)
• Flexible; able to adapt to change
• Bilingual (Spanish) capabilities a plus

RUSH salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects RUSH’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Benefits can be found here .