Patient Experience & Scheduling Specialist

Rush University Medical Center; Memphis (TN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Mentorship program

Generous PTO

Comprehensive health/dental/vision

Company-matching 401(k) with life and 

Job summary

Rush University Medical Center in Memphis, TN, is seeking a Patient Service Specialist to greet and register patients, guide them through visits, and coordinate appointments at the front desk. This full-time role supports both patient care and billing processes in a outpatient physical therapy center.

Responsibilities include scheduling, handling co-pays, and communicating with insurers and providers. Strong front desk experience and scheduling abilities are preferred.

Qualifications

• High School Diploma or GED is required.
• 1 Year of Front Desk Experience is required.
• 1 Year of Medical Office Experience is preferred.
• Insurance Verification Experience is preferred.
• 1 Year of Scheduling Experience is preferred.

Responsibilities

• Greet and register patients and provide information about their visit and next appointment as they check out.
• Schedule patient appointments in person and via phone.
• Maintain communication with attorneys, insurance companies, translation services, market operational leaders, and business development team.
• Collect co-pays, manage payer approvals, and conduct insurance authorizations and verifications.

Skills

Front Desk Experience

Scheduling Experience

Communication Skills

Insurance Verification

Education

High School Diploma or GED

Job description

Rush University Medical Center in Memphis, TN, is seeking a Patient Service Specialist to greet and register patients, guide them through visits, and coordinate appointments at the front desk. This full-time role supports both patient care and billing processes in a outpatient physical therapy center.

Responsibilities include scheduling, handling co-pays, and communicating with insurers and providers. Strong front desk experience and scheduling abilities are preferred.