Patient Experience Coordinator | Front Desk & Scheduling

Confluent Health; Absecon (NJ); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision

401(k) with 4% employer match

Training and onboarding

Job summary

Confluent Health is seeking a Care Coordinator in Absecon, NJ to be the first voice patients hear and the first face they see. You will be organized, warm, and professional as you manage check-ins, scheduling, insurance verification, and front desk communications.

Training includes EMR navigation and scheduling workflows. You will handle payments, protect patient privacy under HIPAA, and collaborate with clinicians to ensure a smooth patient flow and positive experience across visits.

Qualifications

• High School Diploma or GED.
• At least one year of experience in a customer-facing or patient-facing role.
• Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented.
• Comfortable and confident communicating on the phone, including handling incoming calls with patience and professionalism.
• Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets.
• No prior medical experience required - we provide comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Skills

Customer service

Multitasking

Phone communication

Basic computer skills

Attention to detail

Education

High School Diploma or GED

Tools

Scheduling software

EMR navigation

Job description

Confluent Health is seeking a Care Coordinator in Absecon, NJ to be the first voice patients hear and the first face they see. You will be organized, warm, and professional as you manage check-ins, scheduling, insurance verification, and front desk communications.

Training includes EMR navigation and scheduling workflows. You will handle payments, protect patient privacy under HIPAA, and collaborate with clinicians to ensure a smooth patient flow and positive experience across visits.