Patient Experience Coordinator - Front Desk & Intake

Athletico; Waterloo (IA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx, Dental and Vision (elig.

HSA,{{""}} Healthcare FSA, Dependent F

Progyny Fertility Benefit

Company Paid Short-Term & Long-Term DI

Company Paid Maternity & ParentalLeave

PTO 15 days

Holiday leave

401(k) with match

EAP

Discount Programs

Job summary

Athletico is hiring a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience. The role supports data integrity, HIPAA compliance, and revenue-cycle performance while collaborating with clinicians and PES.

The position reports to the Clinic Manager and offers a comprehensive benefits package with opportunities for growth and professional development.

Qualifications

• High School Diploma or GED required.
• Strong customer service mindset and communication skills.
• Familiarity with MS Office, Outlook and Excel; ability to navigate EMR dashboards is a plus.
• Experience handling patient payments or healthcare administration is preferred.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly and resolving issues promptly.
• Complete patient intake and registration with demographic verification and insurance eligibility.
• Educate patients on financial responsibilities and digital tools to improve transparency.
• Collect time-of-service payments and meet collection targets.
• Manage clinic scheduling workflows to optimize provider availability and patient access.
• Monitor KPIs for registration accuracy and patient satisfaction.
• Collaborate with PES, Billing, and Clinical Operations to resolve issues.
• Utilize EMR systems and dashboards to track patient outcomes and support improvement.
• Coordinate communication of progress notes to referral sources.

Skills

Customer service

Communication

Attention to detail

Data entry

Education

High School Diploma or GED

Tools

MS Office

Outlook

Excel

Job description

Athletico is hiring a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience. The role supports data integrity, HIPAA compliance, and revenue-cycle performance while collaborating with clinicians and PES.

The position reports to the Clinic Manager and offers a comprehensive benefits package with opportunities for growth and professional development.