Patient Experience Coordinator | Front Desk & Intake

Athletico; Elkhorn (WI); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx, Dental and Vision

HSA, Healthcare FSA, Dependent Care F$

Progyny Fertility Benefit

Life Insurance & AD&D

Disability insurance (short/long-term)

401(k) retirement with company match

Paid time off (PTO) 15 days

Holidays off + 2 floating holidays

Employee Assistance Program

Job summary

Athletico, a physical therapy provider, seeks a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience. You will work with clinical teams and receive support from PES to optimize revenue cycle performance.

Responsibilities include patient registration, insurance verification, payments, and coordinating with providers to maintain data integrity and compliance. Strong customer service and EMR proficiency are essential.

Qualifications

• High School Diploma or GED required.
• Experience with healthcare payments and benefits is preferred.
• Excellent customer service and communication skills are essential.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly and resolving issues promptly.
• Accurately complete patient intake, demographic verification, insurance eligibility, and authorization requirements.
• Educate patients on financial responsibilities, payment options, and digital tools.
• Collect time-of-service payments and meet collection targets.
• Manage clinic scheduling workflows to optimize provider availability and patient access.
• Monitor KPIs for registration accuracy, insurance verification turnaround, and patient satisfaction.
• Collaborate with PES, Billing, and Clinical Operations to resolve issues and improve processes.
• Utilize EMR systems and dashboards to track outcomes and support improvements.
• Coordinate communication of patient progress notes to referral sources.

Skills

Customer service

EMR/EHR systems

Insurance verification

Microsoft Office

Data entry accuracy

Education

High School Diploma or GED

Tools

Scheduling platforms

Dashboard reporting tools

Job description

Athletico, a physical therapy provider, seeks a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience. You will work with clinical teams and receive support from PES to optimize revenue cycle performance.

Responsibilities include patient registration, insurance verification, payments, and coordinating with providers to maintain data integrity and compliance. Strong customer service and EMR proficiency are essential.