Patient Experience Coordinator — Front Desk & Billing

Athletico; Prince Frederick (MD); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx, Dental and Vision (elig.

HSA, Healthcare FSA

Fertility Benefit (Progyny)

Company Paid Life/AD&D

Paid Time Off 15 days

6 Holidays + 2 floating

Retirement 401(k) with company match

SoFi Financial Wellness Tools

Gym discounts

EAP

Job summary

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance while delivering an exceptional front-office experience. You will collaborate with clinical teams, support revenue cycle performance, and handle EMR-based data tasks to maintain HIPAA-compliant operations.

The role focuses on patient interactions, registration accuracy, and effective communication of financial responsibilities, with opportunities for growth and comprehensive benefits.

Qualifications

• Excellent customer service skills
• Proficient with MS Office, Outlook and Excel
• Knowledge of healthcare insurance benefits and coverage preferred
• Experience with requesting and managing customer payments preferred
• 1-2 years of customer service required
• 1-2 years of healthcare administration preferred

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint.
• Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance.
• Educate patients on financial responsibilities, payment options, and digital tools to improve transparency and engagement.
• Collect time-of-service payments and meet established collection targets to support revenue cycle performance.
• Manage clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards.
• Monitor KPIs for registration accuracy, insurance verification turnaround, and patient satisfaction.
• Collaborate with PES, Billing, and Clinical Operations to resolve complex issues and escalate when needed.
• Utilize EMR systems, dashboards, and reporting tools to track patient outcomes and support continuous improvement initiatives.
• Coordinate communication of patient progress notes and plans of care to referral sources.
• Support clinic engagement by organizing patient milestone celebrations and community events.
• Participate in ongoing training and cross-training programs to maintain proficiency in front-office operations.
• Organize activities in coordination with the clinical team.
• Provide Rehab Aide cross-training on front office duties.

Skills

Customer service

MS Office

EMR/EHR

Insurance verification

Patient communication

Scheduling

Data entry

Education

High School Diploma or GED

Tools

EMR Systems

Scheduling platforms

Job description

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance while delivering an exceptional front-office experience. You will collaborate with clinical teams, support revenue cycle performance, and handle EMR-based data tasks to maintain HIPAA-compliant operations.

The role focuses on patient interactions, registration accuracy, and effective communication of financial responsibilities, with opportunities for growth and comprehensive benefits.