Patient Experience Coordinator — Front Desk & Insurance

MyEyeDr; Tulsa (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

MyEyeDr. in Tulsa, OK is hiring a Patient Service Coordinator to deliver personalized patient experiences at the front desk during check-in and check-out. You will learn about insurance options, verify plans, schedule appointments, and assist the office team in providing prompt, friendly service.

No optical experience is required—comprehensive training and tools are provided. This role reports to the Office General Manager and may include some weekend and evening shifts to ensure a seamless,

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized and able to prioritize multiple tasks under pressure while delivering best in class service.
• Flexible and adaptable mindset with ability to wear multiple hats.
• Friendly, caring, and patient-centric, thrives in a fast-paced environment.
• Team player, ready to collaborate to provide the best patient experience.
• Proficient in oral and written communication; computer savvy.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to verify and educate patients on options at check in/out.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Multitask by managing multiple phone lines, greeting patients and walk-ins, scheduling appointments and assisting office staff duties as needed.
• Cross-train to other office support roles such as Eyewear Consultants and Optometric Technicians as needed.
• Collaborate with doctors and team members to provide a seamless patient experience.

Skills

Front desk experience

Organization

Flexibility

Customer service

Team player

Communication skills

Job description

MyEyeDr. in Tulsa, OK is hiring a Patient Service Coordinator to deliver personalized patient experiences at the front desk during check-in and check-out. You will learn about insurance options, verify plans, schedule appointments, and assist the office team in providing prompt, friendly service.

No optical experience is required—comprehensive training and tools are provided. This role reports to the Office General Manager and may include some weekend and evening shifts to ensure a seamless,