Patient Experience Coordinator (Front Desk)

MyEyeDr; Boca Raton (FL); On-site; USD 33,000 - 42,000; Full time

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk operations during check-in/out, delivering a friendly, efficient patient experience. Training will provide the knowledge to learn about insurance options and appointment coordination.

You will verify insurance, assist with appointment confirmations, answer calls, greet walk-ins, and support office staff as needed. Some weekend/evening shifts required.

Qualifications

• Experience in front desk, reception, or customer-facing roles.
• Organized with ability to multitask and prioritize under pressure.
• Friendly, patient-centric demeanor and strong communication skills.
• Willingness to cross-train and support office staff as needed.

Responsibilities

• Provide patients a personalized check in/out experience.
• Verify insurance and educate patients on options at check-in/out.
• Assist in appointment confirmations and outreach with Doctor availability.
• Handle multiple phone lines, greet patients and walk-ins, schedule appointments.
• Collaborate with clinicians and team to ensure seamless patient experience.

Skills

Front desk

Reception

Customer service

Administrative duties

Clerical tasks

Phone etiquette

Verbal & written communication

Team player

Tools

Scheduling software

Phone system

Computer skills

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk operations during check-in/out, delivering a friendly, efficient patient experience. Training will provide the knowledge to learn about insurance options and appointment coordination.

You will verify insurance, assist with appointment confirmations, answer calls, greet walk-ins, and support office staff as needed. Some weekend/evening shifts required.