Patient Experience Coordinator - Front Desk & Growth

MyEyeDr; Fair Oaks (VA); Presencial; USD 23.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonuses and commission

Medical and dental coverage

Vision coverage and product discounts

401K with company match

PTO and paid holidays

Descripción de la vacante

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk operations, check-in/check-out experiences, and patient communications. Training will be provided to learn about vision care and our services, with weekend and evening shifts required to support patient flow.

Responsibilities include verifying insurance, scheduling, patient outreach, and assisting with office staff duties. This role emphasizes a friendly, patient-centric approach in a fast-paced clinic environment.

Formación

• Experience in front desk, reception, or customer-facing role supporting administrative duties and clerical tasks.
• Ability to prioritize multiple tasks under pressure.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.

Responsabilidades

• Provide patients a personalized check in/out experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed.
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs).
• Collaborate with doctor(s) and team members to provide seamless patient experience.

Conocimientos

Front desk

Customer service

Administrative duties

Communication skills

Herramientas

MS Office

Descripción del empleo

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk operations, check-in/check-out experiences, and patient communications. Training will be provided to learn about vision care and our services, with weekend and evening shifts required to support patient flow.

Responsibilities include verifying insurance, scheduling, patient outreach, and assisting with office staff duties. This role emphasizes a friendly, patient-centric approach in a fast-paced clinic environment.