Patient Care Concierge & Front Office Coordinator

Providence Health & Services; Milwaukie (OR); On-site; USD 28,000 - 41,000; Full time

Job summary

Providence Health & Services in Oregon is seeking an Associate Patient Care Coordinator to serve as the first point of contact for patients and visitors, delivering excellent service and acting as a liaison between patients and providers throughout the administrative flow of the patient experience.

The role covers learning and performing core front and back-office duties—scheduling, registration, insurance verification, and updating demographics—while supporting smooth clinic operations and EPIC

Qualifications

• 6 months of customer service experience.

Responsibilities

• Serve as the first point of contact, providing exceptional customer service to patients and visitors in person and by phone.
• Act as a liaison between patients, providers, and care teams to ensure a smooth patient experience.
• Perform front and back-office duties, including scheduling, registration, insurance verification, updating demographic information and patient support.
• Maintain clinic efficiency through accurate documentation and adherence to workflows within the electronic medical record (EPIC).
• Demonstrate growth and proficiency in supporting Providence's mission of compassionate, high-quality care.

Skills

Customer service

Tools

EPIC

Job description

Providence Health & Services in Oregon is seeking an Associate Patient Care Coordinator to serve as the first point of contact for patients and visitors, delivering excellent service and acting as a liaison between patients and providers throughout the administrative flow of the patient experience.

The role covers learning and performing core front and back-office duties—scheduling, registration, insurance verification, and updating demographics—while supporting smooth clinic operations and EPIC