Patient Care Concierge - Front Desk & Scheduling

Providence Health & Services; Newberg (OR); On-site; USD 28,000 - 41,000; Full time

Job summary

Providence Health & Services - Oregon is seeking an Associate Patient Care Coordinator to greet patients, answer calls, and serve as a liaison between patients and providers throughout the administrative flow.

This entry‑level role supports front and back office duties, including scheduling, registration, insurance verification, and EPIC documentation, with opportunities to grow within the Providence Clinical Network.

Qualifications

• 6 months of customer service experience.
• 6 months of office experience, preferably in a medical office.
• 6 months of Electronic Medical Record experience (EPIC).

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Act as liaison between patients, providers, and care teams.
• Perform front and back-office duties: scheduling, registration, insurance verification, updating demographics.
• Maintain clinic efficiency through accurate documentation in EPIC.
• Support Providence's mission of compassionate, high-quality care.

Skills

Customer service

Tools

EPIC EMR

Job description

Providence Health & Services - Oregon is seeking an Associate Patient Care Coordinator to greet patients, answer calls, and serve as a liaison between patients and providers throughout the administrative flow.

This entry‑level role supports front and back office duties, including scheduling, registration, insurance verification, and EPIC documentation, with opportunities to grow within the Providence Clinical Network.