Patient Care Coordinator - Front Office & Liaison

Providence Health Plan Group; Wilsonville (OR); On-site; USD 57,869,000 - 86,708,000; Full time

Job summary

Providence offers an Associate Patient Care Coordinator role in the Portland area, serving as the first point of contact for patients and visitors, and acting as a liaison between patients and care teams to ensure a smooth experience.

The role covers front and back-office duties, including scheduling, registration, insurance verification, updating demographics, and EMR documentation, with a focus on accurate workflows in EPIC.

Qualifications

• 6 months of Customer service experience.
• 6 months of Office experience, preferably in a medical office.
• 6 months of Electronic Medical Record.

Responsibilities

• Serve as the first point of contact, providing exceptional customer service to patients and visitors in person and by phone.
• Act as a liaison between patients, providers, and care teams to ensure a smooth patient experience.
• Perform front and back-office duties, including scheduling, registration, insurance verification, updating demographic information and patient support.
• Maintain clinic efficiency through accurate documentation and adherence to workflows within the electronic medical record (EPIC).
• Demonstrate growth and proficiency in supporting Providence’s mission of compassionate, high-quality care.

Skills

Customer service

Office experience

EMR experience

Tools

EPIC EMR

Job description

Providence offers an Associate Patient Care Coordinator role in the Portland area, serving as the first point of contact for patients and visitors, and acting as a liaison between patients and care teams to ensure a smooth experience.

The role covers front and back-office duties, including scheduling, registration, insurance verification, updating demographics, and EMR documentation, with a focus on accurate workflows in EPIC.