Patient Experience Coordinator

Southern New Hampshire Health; Nashua (NH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health, dental, prescription, and view

Job summary

Southern New Hampshire Health is seeking a Patient Service Representative to greet and register patients, schedule appointments, manage referrals, and handle phone communications. You will collect demographics, verify information, post payments, and maintain accurate records in the EMR, ensuring a welcoming and compliant patient experience.

The role requires basic high school education, one year of customer service, and proficiency with Windows-based office software.

Qualifications

• High School Diploma or GED required.
• Minimum of one year of customer service experience preferred.
• Knowledge of reception and front‑desk practices, clinic procedures, and patient registration processes.
• Strong written and verbal communication skills.
• Proficiency with Windows‑based office software applications.
• Ability to multitask, prioritize responsibilities, and meet deadlines in a fast‑paced environment.
• Customer‑focused with a caring and compassionate approach.

Responsibilities

• Greet, direct, and register patients in a courteous and professional manner.
• Answer incoming telephone calls and provide general information per policy.
• Schedule appointments, tests, and referrals while obtaining authorizations.
• Collect, verify, and update patient demographic and registration information.
• Complete and maintain patient consent forms and medical record documentation.
• Collect and accurately post co-payments and patient balances.
• Check patients in and out efficiently while ensuring a positive patient experience.
• Scan, index, and maintain documentation within electronic medical records.
• Support PCMH initiatives and practice workflows.
• Provide reception coverage as needed, including rotating weekend and holiday schedules.
• Maintain compliance with HIPAA regulations and organizational policies.
• Participate in required training, in‑services, and ongoing professional development.

Skills

Customer service

Communication

Multitasking

Team collaboration

Attention to detail

HIPAA compliance

Windows office

Education

High School Diploma or GED

Tools

EMR systems

Windows OS

Scheduling software

Job description

Southern New Hampshire Health is seeking a Patient Service Representative to greet and register patients, schedule appointments, manage referrals, and handle phone communications. You will collect demographics, verify information, post payments, and maintain accurate records in the EMR, ensuring a welcoming and compliant patient experience.

The role requires basic high school education, one year of customer service, and proficiency with Windows-based office software.