Patient Experience Coordinator | Front Desk

MyEyeDr.; Oklahoma City (OK); On-site; USD 18,000 - 23,000; Full time

Job summary

MyEyeDr. is seeking a Patient Service Coordinator at the Oklahoma City location to manage front desk check-in/out and coordinate patient experiences. Training will be provided to learn about the vision care industry, helping patients see and live their best lives.

Join a team focused on delivering a best-in-class patient experience. You will support appointment confirmations, insurance education, and collaborate with doctors to ensure a seamless visit for every patient, including occasional

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Computer Savvy with excellent oral and written communication skills.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Customer service

Multitasking

Communication skills

Team player

Tools

Microsoft Office

Job description

MyEyeDr. is seeking a Patient Service Coordinator at the Oklahoma City location to manage front desk check-in/out and coordinate patient experiences. Training will be provided to learn about the vision care industry, helping patients see and live their best lives.

Join a team focused on delivering a best-in-class patient experience. You will support appointment confirmations, insurance education, and collaborate with doctors to ensure a seamless visit for every patient, including occasional