Patient Service Front Desk Specialist

MyEyeDr.; Brookhaven (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical and dental coverage

401K with company match

Paid time off and holidays from day 1

Bonus and commission opportunities

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to deliver a personalized patient experience at the front desk during check-in and check-out. Training will be provided to learn about the vision care industry and ensure a best-in-class patient experience.

This role reports to the Office General Manager, with some weekend and evening shifts required. You will verify insurance, assist with appointment confirmations and patient outreach, and support office staff while maintaining a friendly,

Qualifications

• Experience working at a front desk, reception, or customer-facing role.
• Able to manage multiple tasks and prioritize under pressure.
• Strong computer skills and written/oral communication.

Responsibilities

• Provide patients a personalized check in/out experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Customer service

Organizational skills

Communication skills

Flexible / team player

Job description

MyEyeDr. is seeking a Patient Service Coordinator to deliver a personalized patient experience at the front desk during check-in and check-out. Training will be provided to learn about the vision care industry and ensure a best-in-class patient experience.

This role reports to the Office General Manager, with some weekend and evening shifts required. You will verify insurance, assist with appointment confirmations and patient outreach, and support office staff while maintaining a friendly,