Patient Experience Front Desk Coordinator

MyEyeDr.; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonuses and commission (role specific)

Medical and dental coverage

Vision coverage

401K with company match

PTO from day one

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to deliver a personalized front-desk experience, assist with check-in/out, and coordinate appointment logistics. Training will be provided for insurance plan explanations and patient education as part of ensuring a best-in-class patient experience.

Weekend/evening shifts may be required. You will work closely with doctors and staff to manage calls, greet patients, schedule appointments, and support office duties, contributing to a fast-paced,

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
• Flexible, nimble and agile mindset with the ability to wear multiple hats
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment
• Team player who is willing to collaborate to provide the best patient experience
• Computer Savvy with excellent oral and written communication skills
• Professional attitude and ability to problem solve and respond to patient service requests

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Job description

MyEyeDr. is seeking a Patient Service Coordinator to deliver a personalized front-desk experience, assist with check-in/out, and coordinate appointment logistics. Training will be provided for insurance plan explanations and patient education as part of ensuring a best-in-class patient experience.

Weekend/evening shifts may be required. You will work closely with doctors and staff to manage calls, greet patients, schedule appointments, and support office duties, contributing to a fast-paced,