Patient Experience Coordinator - Front Office Specialist

Compass Health Network; Weldon Spring (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

Compass Health Network is seeking a Customer Relations Specialist in Weldon Spring, MO. This full-time role involves greeting patients, handling check-in/check-out, verifying insurance, collecting co-pays, and supporting day-to-day clinic operations to ensure a smooth patient experience.

The CRS will work in a fast-paced clinic environment, coordinate with multiple service lines, and travel between nearby clinic locations as needed while upholding patient confidentiality under HIPAA guidelines.

Qualifications

• High School/GED preferred.
• At least one year experience in customer service required.
• A valid driver\'s license and agency established minimum automobile coverage required.

Responsibilities

• Greet patients and provide excellent customer service at every visit.
• Manage appointment check-in/check-out, including verifying insurance and demographics.
• Collect co-pays and complete necessary paperwork.
• Answer phones, direct messages, and assist with scheduling.
• Keep the front office and waiting areas organized and welcoming.
• Enter data accurately into electronic health records (EHR).
• Travel to nearby clinic locations as needed.
• Maintain strict patient confidentiality and follow HIPAA guidelines.

Skills

Customer service

Data entry

HIPAA compliance

Education

High School/GED

Job description

Compass Health Network is seeking a Customer Relations Specialist in Weldon Spring, MO. This full-time role involves greeting patients, handling check-in/check-out, verifying insurance, collecting co-pays, and supporting day-to-day clinic operations to ensure a smooth patient experience.

The CRS will work in a fast-paced clinic environment, coordinate with multiple service lines, and travel between nearby clinic locations as needed while upholding patient confidentiality under HIPAA guidelines.