Dental Front Desk & Patient Experience Specialist

Compass Health, Inc.; Raymore (MO); On-site; USD 38,000 - 41,000; Full time

Job summary

Compass Health, Inc. in Raymore, MO is seeking a Customer Relations Specialist to serve as the welcoming face of the clinic and manage front-desk operations.

The role includes greeting patients, processing check-in/check-out, verifying insurance, collecting co-pays, and supporting daily clinic operations. The ideal candidate will have strong communication and organizational skills, at least one year of customer service experience, and availability to travel between nearby clinic locations if

Qualifications

• High School/GED preferred.
• At least one year experience in customer service required.
• A valid driver's license and agency established minimum automobile coverage required.

Responsibilities

• Greet patients and provide excellent customer service at every visit.
• Manage appointment check-in/check-out, including verifying insurance and demographics.
• Collect co-pays and complete necessary paperwork.
• Answer phones, direct messages, and assist with scheduling.
• Keep the front office and waiting areas organized and welcoming.
• Enter data accurately into electronic health records (EHR).
• Travel to nearby clinic locations as needed.
• Maintain strict patient confidentiality and follow HIPAA guidelines.

Skills

Customer service

Communication

Data entry

Organizational skills

HIPAA compliance

Education

High School or GED

Tools

EHR software

Job description

Compass Health, Inc. in Raymore, MO is seeking a Customer Relations Specialist to serve as the welcoming face of the clinic and manage front-desk operations.

The role includes greeting patients, processing check-in/check-out, verifying insurance, collecting co-pays, and supporting daily clinic operations. The ideal candidate will have strong communication and organizational skills, at least one year of customer service experience, and availability to travel between nearby clinic locations if