Patient Experience Front Desk Specialist

Compass Health Network; Jefferson City (MO); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Front Office Support

Job summary

Compass Health Network is seeking a Customer Relations Specialist in Jefferson City, MO. You will greet patients, manage check-in/out, verify insurance and demographics, and collect co-pays in a busy front office.

You'll answer phones, assist with scheduling, handle paperwork, and maintain a welcoming environment across clinic sites while protecting patient confidentiality under HIPAA guidelines. Travel to nearby clinics as required and be a positive team player in a fast-paced integrated care

Qualifications

• One year of customer service experience is required.
• High School Diploma or GED preferred.
• Valid driver's license and agency minimum auto coverage required.
• Ability to use basic computer applications and enter data into records.

Responsibilities

• Greet patients and provide courteous service at every visit.
• Manage check-in/check-out and verify demographics and insurance.
• Collect co-pays and complete necessary paperwork.
• Answer phones and assist with scheduling.
• Keep front office and waiting areas clean and welcoming.
• Enter data into the electronic health record (EHR) system.
• Travel to nearby clinic locations as needed.
• Maintain patient confidentiality per HIPAA guidelines.

Skills

Customer service experience

Communication

Organizational skills

Data entry

Education

High School Diploma or GED

Job description

Compass Health Network is seeking a Customer Relations Specialist in Jefferson City, MO. You will greet patients, manage check-in/out, verify insurance and demographics, and collect co-pays in a busy front office.

You'll answer phones, assist with scheduling, handle paperwork, and maintain a welcoming environment across clinic sites while protecting patient confidentiality under HIPAA guidelines. Travel to nearby clinics as required and be a positive team player in a fast-paced integrated care