Patient Experience Coordinator (Front Desk)

ADVOCARE, LLC; Lumberton Township (NJ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision care

HSAs and FSAs

Disability insurance

401(k) retirement savings plan

Paid time off

Commuter benefits

Group auto and homeowners insurance

Job summary

Advocare, LLC is seeking a Patient Service Representative to be the friendly, organized first point of contact for patients in New Jersey. You will handle registration, verify insurance, collect co-pays, and schedule appointments to support efficient patient care.

The role includes clerical duties, chart preparation, and maintaining patient confidentiality within a physician-owned practice spanning NJ, PA, and DE.

Qualifications

• High school diploma or equivalent required.
• One year of experience in a medical setting preferred.

Responsibilities

• Greet patients and families, complete registration forms, and verify information.
• Answer calls promptly and direct to appropriate staff or take messages.
• Verify insurance information and file a copy in the chart.
• Collect co-pays or payments, inform patients of balances, and collect payments.
• Schedule, reschedule and cancel appointments and prepare physician/nurse schedules.
• Maintain daily activity logs, balance payments with encounter forms, and ensure accuracy.
• Input visit information after each appointment and perform clerical duties as assigned.
• Pull charts for new patients and file records in charts.
• Maintain confidentiality of patient information and adhere to office policies.

Skills

Greeting patients

Phone support

Insurance verification

Cash handling

Appointment scheduling

Record keeping

Data entry

Education

High school diploma

Job description

Advocare, LLC is seeking a Patient Service Representative to be the friendly, organized first point of contact for patients in New Jersey. You will handle registration, verify insurance, collect co-pays, and schedule appointments to support efficient patient care.

The role includes clerical duties, chart preparation, and maintaining patient confidentiality within a physician-owned practice spanning NJ, PA, and DE.