Patient Experience Coordinator - Front Desk

Advocare LLC; Lumberton (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Multiple medical and prescription plan

Dental and vision care

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Voluntary disability insurance

401(k) retirement savings plan

Paid time off (PTO)

Commuter benefits

Group auto and homeowners insurance

Job summary

Advocare, LLC seeks a Patient Service Representative to be the first point of contact for patients, handling registration, scheduling, and basic clerical tasks. You will verify insurance, collect co-pays, and maintain patient records with confidentiality in a busy pediatric-focused practice.

The position emphasizes friendly, organized, detail-oriented service with strong communication skills and the ability to manage multiple tasks in a healthcare environment.

Qualifications

• High school diploma or equivalent is required.
• One year of prior experience in a medical setting is preferred.
• Ability to handle confidential information and patient records.

Responsibilities

• Greets patients and families, collects registrations, and updates information.
• Answer phones promptly and route to appropriate staff.
• Verify insurance information and file copy in charts.
• Collect co-pays and explain any outstanding balances.
• Schedule, reschedule, and cancel appointments as needed.
• Maintain daily activity logs and balance encounter forms.
• Input visit information in a timely manner after appointments.
• Perform clerical duties and pull charts as required.
• Maintain confidentiality of patient information.

Skills

Pleasant demeanor

Patient-service principles

Clear communication

Recordkeeping

Organizational skills

Confidentiality

Office equipment familiarity

Filing/paperwork handling

Education

High school diploma or equivalent

Job description

Advocare, LLC seeks a Patient Service Representative to be the first point of contact for patients, handling registration, scheduling, and basic clerical tasks. You will verify insurance, collect co-pays, and maintain patient records with confidentiality in a busy pediatric-focused practice.

The position emphasizes friendly, organized, detail-oriented service with strong communication skills and the ability to manage multiple tasks in a healthcare environment.