Patient Experience Coordinator (Front Desk)

Avenue-360-Health-and-Wellnes; Houston (TX); On-site; USD 22,000 - 28,000; Full time

Job summary

Avenue 360 is seeking a Front Desk Specialist to be the first point of contact for patients, ensuring a welcoming and efficient visit. You will manage check-ins/outs, verify information, and guide patients through the initial visit steps with empathy and professionalism.

Responsibilities include updating patient records, coordinating appointments, handling insurance verification, and supporting the clinical team with timely communications.

Qualifications

• 1 year of experience in healthcare, customer service, or administrative setting.
• Experience with patients, clients, or the public in a fast-paced environment preferred.
• Strong multitasking ability with accuracy and attention to detail.
• Excellent communication, problem-solving, and professionalism under pressure.

Responsibilities

• Welcome and assist patients, guiding them through check-in and check-out processes.
• Collect, update, and verify accurate patient information and records.
• Verify insurance coverage and eligibility prior to appointments.
• Coordinate appointment scheduling, confirmations, and patient flow.
• Respond to EHR messages and tasks promptly and maintain confidentiality.
• Provide cross-coverage to ensure continuity of operations and support team.

Skills

Customer service

Multitasking

Communication

Empathy

Teamwork

Education

High school diploma

Tools

EHR systems

Scheduling software

Office software

Job description

Avenue 360 is seeking a Front Desk Specialist to be the first point of contact for patients, ensuring a welcoming and efficient visit. You will manage check-ins/outs, verify information, and guide patients through the initial visit steps with empathy and professionalism.

Responsibilities include updating patient records, coordinating appointments, handling insurance verification, and supporting the clinical team with timely communications.