Patient Experience Lead — Front Office

Clarkson Eyecare

Shepherdsville (KY)

On-site

USD 19,000 - 25,000

Full time

2 days ago

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Job summary

EyeCare Partners seeks a Front Office Specialist to be the first point of contact and manage administrative tasks for a smooth check-in/out process. You will deliver world-class Total Patient Experience and greet patients with a smile while handling phones and payments.

The role requires professional interaction with patients, adherence to HIPAA, and ability to coordinate patient flow across the office environment.

Qualifications

High school diploma or GED is required.
Minimum 1 year of experience interacting with customers/patients.
Previous medical office experience preferred; ophthalmic experience strongly preferred.
Favorable background check as required by state.

Responsibilities

Embrace and execute the Total Patient Experience to build relationships and deliver great service.
Provide exceptional customer service during every patient encounter, in person or by phone.
Greet patients, be professional, and thank them as they leave.
Answer external and internal phones and ensure prompt, courteous service.
Manage patient flow, communicate to maximize efficiency and service.
Check insurance authorizations and build accurate flow sheets.
Checkout patients and collect payments according to procedures.
Perform daily reconciliations and close the day, counting cash drawer.
Comply with HIPAA and company policies; perform general office duties as assigned.