Patient Experience Front Desk Specialist

Avenue360 Health and Wellness; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Avenue360 Health and Wellness is seeking a Front Desk Specialist to create a welcoming patient experience and support the healthcare team at our Houston clinics. You will manage check-ins, appointments, and basic administrative tasks within the front office and EHR systems.

This role requires strong communication, multitasking, and a service-oriented mindset. Bilingual English/Spanish is preferred, but all qualified applicants are encouraged to apply.

Qualifications

• High school diploma or GED required.
• Experience in healthcare, customer service, or administrative setting preferred.
• Proficiency with EHR systems and scheduling software preferred.

Responsibilities

• Be the first point of contact for patients and set a welcoming tone.
• Manage appointments, check-ins, and check-outs to support patient flow.
• Maintain accurate patient information and complete documentation in EHR.
• Verify insurance coverage and help patients understand payment expectations.
• Answer phones, return messages, and document communications promptly.
• Support cross-coverage to ensure continuity of operations.
• Uphold privacy and safety standards and participate in required trainings.

Skills

Customer service

Multitasking

Communication

Professionalism

Teamwork

Bilingual EN/ES

Education

High school diploma

Healthcare admin training

Tools

EHR systems

Scheduling software

Office software

Job description

Avenue360 Health and Wellness is seeking a Front Desk Specialist to create a welcoming patient experience and support the healthcare team at our Houston clinics. You will manage check-ins, appointments, and basic administrative tasks within the front office and EHR systems.

This role requires strong communication, multitasking, and a service-oriented mindset. Bilingual English/Spanish is preferred, but all qualified applicants are encouraged to apply.