Patient Experience Front Desk Specialist

eyecarecenter, OD, PA; Cary (NC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Full Benefits Package

401k + Employer Matching

Paid Time Off (PTO) and Holidays

Competitive Base Pay

Paid Maternity Leave

Employee Discounts

Job summary

EyeCare Partners is seeking a Front Office Specialist to be the first point of contact, setting the tone for a world class Total Patient Experience. You will handle daily front desk tasks and essential administrative duties to ensure smooth patient check-in and check-out.

Responsibilities include delivering outstanding customer service, answering phones, verifying insurance, processing payments, and maintaining compliant patient flow.

Qualifications

• 1 year minimum in a role interacting with customers/patients or equivalent
• Strong customer service mindset and professional demeanor
• Must pass background check as required by state
• Proof of identity and legal right to work in the United States must be provided

Responsibilities

• Embrace and execute Total Patient Experience to build relationships with patients while delivering great service and support
• Provide exceptional customer service during every patient encounter (in person or by phone)
• Greet patients promptly with a smile and thank them when they leave
• Answer phones and ensure prompt, courteous service at all times
• Practice urgency to respect patient and doctor schedules
• Double check insurance authorizations for completeness and accurate flow sheets
• Check out patients and collect correct payments per procedures
• Manage patient flow and communicate to maximize efficiency and customer service
• Complete daily reconciliations / close day / countdown cash drawer
• Comply with HIPAA and company policies
• Perform general office duties and cleaning as assigned by manager

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High School diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking a Front Office Specialist to be the first point of contact, setting the tone for a world class Total Patient Experience. You will handle daily front desk tasks and essential administrative duties to ensure smooth patient check-in and check-out.

Responsibilities include delivering outstanding customer service, answering phones, verifying insurance, processing payments, and maintaining compliant patient flow.