Healthcare Front Desk & Patient Experience Specialist

Avenue 360; Houston (TX); On-site; USD 40,000 - 64,000; Full time

Job summary

Avenue 360 is seeking a Front Desk Specialist to be the first point of contact for patients, ensuring a welcoming and organized experience. You will handle check-ins, scheduling, and basic administrative tasks while maintaining privacy and accuracy in records.

The role requires strong communication, multitasking, and familiarity with EHR and scheduling software. Bilingual English/Spanish is preferred to support diverse patient needs.

Qualifications

• High school diploma or GED required.
• Minimum 1 year in a healthcare, customer service, or administrative setting.
• Proficiency with basic office technology and scheduling software preferred.

Responsibilities

• Greet and guide patients; ensure accurate intake and records.
• Schedule, confirm, and manage appointments; handle check-ins and walk-ins.
• Verify insurance coverage and eligibility where applicable.
• Maintain front-desk area, answer phones, and manage messages with timely updates.
• Uphold privacy standards and ensure confidentiality in all interactions.

Skills

Customer service

Multitasking

Communication

EHR systems

Bilingual English/Spanish

Education

High school diploma or GED

Tools

EHR software

Scheduling software

Microsoft Office

Job description

Avenue 360 is seeking a Front Desk Specialist to be the first point of contact for patients, ensuring a welcoming and organized experience. You will handle check-ins, scheduling, and basic administrative tasks while maintaining privacy and accuracy in records.

The role requires strong communication, multitasking, and familiarity with EHR and scheduling software. Bilingual English/Spanish is preferred to support diverse patient needs.