Patient Experience Call Center Coordinator

Avenue 360 Health and Wellness; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Avenue 360 Health and Wellness in Houston is seeking a Call Center Agent to be the first point of contact for patients via phone and digital channels. You will assist with scheduling, provide information, and guide patients through available services while delivering friendly, patient-centered service.

You will handle high call volumes, document interactions accurately, protect privacy, and use scheduling and EHR tools to coordinate appointments and referrals.

Qualifications

• Minimum of 2 years in a call center, customer service, or administrative setting.
• Bilingual English/Spanish strongly preferred, with strong verbal and written skills.
• Experience working with patients in a fast-paced environment is preferred.

Responsibilities

• Provide exceptional, welcoming, and professional interactions for every caller.
• Manage high volumes of inbound and outbound calls and emails.
• Schedule, update, and manage patient appointments and referrals accurately.
• Verify identity, confirm visit details, and ensure accuracy in scheduling actions.
• Uphold confidentiality, privacy, and HIPAA compliance in all documentation.
• Use scheduling software and EHR systems to navigate patient information.

Skills

Customer service

Multitasking

Bilingual EN/ES

Education

High school diploma or GED

Tools

EHR systems

Scheduling software

Office software

Job description

Avenue 360 Health and Wellness in Houston is seeking a Call Center Agent to be the first point of contact for patients via phone and digital channels. You will assist with scheduling, provide information, and guide patients through available services while delivering friendly, patient-centered service.

You will handle high call volumes, document interactions accurately, protect privacy, and use scheduling and EHR tools to coordinate appointments and referrals.