Patient Experience Coordinator - Front Desk

MyEyeDr; Frederick (MD); On-site; USD 24,000 - 28,000; Full time

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk operations during check-in and check-out, delivering personalized patient experiences. No optical experience is required; training will be provided to learn about the vision care industry and company processes.

The role reports to the Office General Manager with some weekend and evening shifts. Compensation ranges from $17.15 to $20.15 per hour, compliant with wage laws, and offers benefits and growth opportunities.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Customer service

Communication skills

Multitasking

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk operations during check-in and check-out, delivering personalized patient experiences. No optical experience is required; training will be provided to learn about the vision care industry and company processes.

The role reports to the Office General Manager with some weekend and evening shifts. Compensation ranges from $17.15 to $20.15 per hour, compliant with wage laws, and offers benefits and growth opportunities.