Patient Experience Coordinator — Front Desk

MyEyeDr; Burtonsville (MD); Vor Ort; USD 24.000 - 28.000; Vollzeit

Benefits dieser Stelle

Medical and dental coverage

Vision coverage and product discounts

401K with company match

Paid time off and holidays from day 1

Bonuses and commission (role specific)

Zusammenfassung

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk check-in/out, deliver personalized patient experiences, and support scheduling and outreach. Training will be provided for optical industry specifics.

Some weekend and evening shifts required. The wage range is $17.15 to $20.15 hourly, commensurate with experience and location. The role reports to the Office General Manager and offers opportunities for growth, benefits, and a supportive team environment focused on delivering

Qualifikationen

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.
• Computer Savvy with excellent oral and written communication skills.
• Professional attitude and ability to problem solve and respond to patient service requests.

Aufgaben

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed.
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs).
• Collaborate with doctor(s) and team members to provide seamless patient experience.

Kenntnisse

Customer service

Front desk

Phone handling

Insurance knowledge

Multitasking

Communication

MS Office

EHR systems

Tools

MS Office

EHR systems

Jobbeschreibung

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk check-in/out, deliver personalized patient experiences, and support scheduling and outreach. Training will be provided for optical industry specifics.

Some weekend and evening shifts required. The wage range is $17.15 to $20.15 hourly, commensurate with experience and location. The role reports to the Office General Manager and offers opportunities for growth, benefits, and a supportive team environment focused on delivering